Have questions on how to care for our trees and enjoy them the most at your home or office? Find the most common answers here and if you still have questions, just contact us.
Just water once a day. Our trees have been growing in pots in our nursery with undisturbed roots. They also have a hand-pruning and fertilization program to keep them healthy and ready to return to their forest after the Holidays.
Give your tree a quart of water as soon as it is in place. Pour slowly around the base of the tree as you allow it to be absorbed by the soil. It will need between 4 to 8 cups of water a day, depending on the size of the tree! Our larger trees include a funnel to make it easier to pour. An equivalent amount of ice may also be placed on the soil; it will slowly melt and soak into the soil. This is a great way to avoid spills! Don't worry about watering too much, but if you notice water standing in the saucer, please wait a day to water the tree again.
Yes! Because ice cubes melt slowly and allow the water to soak in, this a a great way to avoid spills. Just put a about a half gallon of cubes around the base every day. Keep an eye on the saucer, and if it has water left over from the day before, skip a day.
No. Our trees must be returned in the exact same condition as they were delivered.
You can use any ornaments that you would use on a cut or synthetic tree. However, the light strings must use LEDs, as they stay cool and will not harm your tree. Do not use traditional incandescent hot lights, even the "mini" variety. They will severely damage the tree.
No! Trees breath through their needles, so they will suffocate and die if flocked. It should remain natural during the rental period as it will be return to the forest where it is part of the wildlife ecosystem. Tinsel would be harmful to the local wildlife, which may try to eat it.
We recommend placing the tree next to a source of natural light, away from heating units or fireplaces.
Yes, you can cover or decorate the pot, however you must make sure the soil remains accessible to water the tree daily. Also, we include a saucer to ensure there is no water damage to your floor. However, you must protect your floor with plastic sheeting prior to installing the saucer and pot in your home.
Yes, if it is not on a driveway or street where it can be stolen or damaged. Remember that even if the tree is outdoors, you still need to water it every day!
Call us immediately. We will help you figure out and resolve the issue.